Swissôtel Wellness Resort Alatau Almaty
O que os Hóspedes Dizem
Spa is great, service is very good, room was clean (although, some small elements are not ideally maintained. Park zone around the hotel is spectacular, there's a tennis court, football and basketball fields.
Kirill
maio de 2024
We had a wonderful family stay at Swissôtel Almaty! The service was truly TOP — every team member made us feel welcomed and cared for. Special thanks to the managers and the reception team for their professionalism and warm attitude. We were lucky to receive an upgrade as Booking.com guests, which was a pleasant surprise. The restaurant food was absolutely delicious, with something to enjoy for both adults and kids. The walking territory around the hotel is spacious, beautifully green, and perfect for family strolls. The nearby lake even has some fish, which was a fun discovery for our child. Highly recommended for a relaxing stay in Almaty!
Shukhrat
maio de 2025
The facilities were fabulous. The spa was fabulous. We had a treatment each (body massage) which was highly recommended. Pool, sauna, steam room and other spa facilities clean and very pleasant. Had a meal in the Asian food restaurant serving traditional Kazakh food. Pleasant outdoor areas including woodland, golf course and lake area to walk around and enjoy. I would like to say we had excellent customer service from everyone we came on contact with. I would like to say in particular we had amazing service from Merey in the Moxi Bar. She was absolutely delightful and she couldn’t do enough for us both times we visited for lunch.
Gillian
novembro de 2024
Swissotel is a beautiful, well-maintained hotel. You can relax and enjoy the luxury at the same time. We have stayed in the panoramic view room. It has an amazing mountain view from the balcony. The food is excellent too. We enjoyed the tasty and vast spread of breakfast in the morning from Quarter restaurant. We had grilled meat for our lunch from Phonix restaurant located at the lake side of the hotel, which is exceptionally good. The hotel has a few more restaurants too. But we had good burgers in Boxie Bar for dinner. We got free access to the indoor and outdoor pools. Jacuzzi, sauna as well. But the spa is more special. You can book a massage and relax. The masseuses are great, too. Hotel staff are friendly and helpful. Overall, we had a great time at the hotel.
Sowmiya
agosto de 2024
If you are looking for a wellness retreat away from the city vibes, then this is your place. We stayed there for two nights at the end of our trip to Almaty, and after being tired of day trips, so the hotel was ideal to rest and treat ourselves. The room was renovated and clean, and has a balcony that overlooks the forest. Try to get a room in higher floors for a better view. The breakfast buffet is very good, with plenty of options for all tastes. The spa experience is not to be missed: (best Jacuzzi pools I've ever been to). The hotel location is relatively far from the city center, so keep in mind that commuting will take time, but it's not difficult as transportation options are convenient. Mega Mall is almost 20 minutes away from the hotel (depending on traffic). I highly recommend this hotel if you're looking for a peaceful/wellness stay. We loved Astau restaurant (east Asian food) for dinner. The staff was very helpful (shout out to Gulzabida and Damir for the lovely buggy tour around the hotel).
Tamara
outubro de 2023
The atmosphere of the Hotel amongst the Forest and the Golf course without the noise of the city. It was a calming, soothing and serene experience and the set up of the hotel with mineral water flowing underneath and the amazing Purovel spa and the sumptuous food and service served at all the restaurants.
Vivek
novembro de 2024
Location, rooms, interrior
Viktor
maio de 2023
The staff at the reception was so friendly and helpful they asked the Chef in the kitchen to make pancakes for my daughter (just for her) although it was not on the menu, because we arrived late for breakfast and she was sad she missed the pancakes! They also ordered taxi for us to and from hotel because our phone was not functional outside of the hotel! Highly recommend!
Alena
maio de 2025
I arranged my proposal in this hotel. Staff was extraordinarily helpful and made my and my fiances stay fantastic. Also, I have visited during Ramadan, so ordered food to the room. Everything was fresh and delicious.
Arnas
março de 2025
We always come for 1 night but due to its nature and location we decide to stay for 2 . Best place for meditation and family building. We love this place more and more due to several points but point 6 is the main reason why we do come here because we love to sleep well : ) 1) SPA and Pool area are always clean and warm 2) Main Restaurant menu is delicious. 3) room service is flexible 4) rooms are cleaned on time by very kind housekeeping 5) Managers are very helpful and supportive 6) bed and pillows are always fresh, huge and soft
Shukhrat
novembro de 2023
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