Swissôtel Wellness Resort Alatau Almaty

We liked breakfasts - lots of options. Some of it would be changed every morning - for example, porridge, types of sausages, sweets, cheese, cold cuts, etc...Gluten free bread, different kind of eggs (duck, chicken, quail) and you could make poached eggs for us. Very friendly waiters. Overall stay was very good. Masseuse Olesya was very professional. She understands body very well - knows how much pressure to give, where and how to press. The best one. The sauna, steam room and pool were in good condition and were a nice addition to our stay. Also we loved restaurant Phoenix (Lake view, good food). And an amazing Aigerim (Guest Relation Supervisor) who always smiling and shining, suggested really nice places to visit. You should have more people like her. Amazing mountain views and a gorgeous property with a golf course and pheasants roaming around. We enjoyed every moment.

My stay at Swissôtel Almaty was nothing short of extraordinary — a truly unforgettable experience. The atmosphere was serene, surrounded by nature, offering the perfect blend of relaxation and comfort. The entire team was welcoming and professional, adding a warm and personal touch to the stay. A special mention goes to Mary, the lovely café staff member whose radiant smile and genuine kindness left a lasting impression. Her warmth and helpfulness added something truly special to my time there. Overall, this stay was more than just a getaway — it was a beautiful memory etched in calm, beauty, and heartfelt connection.

Spa is great, service is very good, room was clean (although, some small elements are not ideally maintained. Park zone around the hotel is spectacular, there's a tennis court, football and basketball fields.

The facilities were fabulous. The spa was fabulous. We had a treatment each (body massage) which was highly recommended. Pool, sauna, steam room and other spa facilities clean and very pleasant. Had a meal in the Asian food restaurant serving traditional Kazakh food. Pleasant outdoor areas including woodland, golf course and lake area to walk around and enjoy. I would like to say we had excellent customer service from everyone we came on contact with. I would like to say in particular we had amazing service from Merey in the Moxi Bar. She was absolutely delightful and she couldn’t do enough for us both times we visited for lunch.

Swissotel is a beautiful, well-maintained hotel. You can relax and enjoy the luxury at the same time. We have stayed in the panoramic view room. It has an amazing mountain view from the balcony. The food is excellent too. We enjoyed the tasty and vast spread of breakfast in the morning from Quarter restaurant. We had grilled meat for our lunch from Phonix restaurant located at the lake side of the hotel, which is exceptionally good. The hotel has a few more restaurants too. But we had good burgers in Boxie Bar for dinner. We got free access to the indoor and outdoor pools. Jacuzzi, sauna as well. But the spa is more special. You can book a massage and relax. The masseuses are great, too. Hotel staff are friendly and helpful. Overall, we had a great time at the hotel.