Swissôtel Wellness Resort Alatau Almaty

We had a wonderful family stay at Swissôtel Almaty! The service was truly TOP — every team member made us feel welcomed and cared for. Special thanks to the managers and the reception team for their professionalism and warm attitude. We were lucky to receive an upgrade as Booking.com guests, which was a pleasant surprise. The restaurant food was absolutely delicious, with something to enjoy for both adults and kids. The walking territory around the hotel is spacious, beautifully green, and perfect for family strolls. The nearby lake even has some fish, which was a fun discovery for our child. Highly recommended for a relaxing stay in Almaty!

Swissotel is a beautiful, well-maintained hotel. You can relax and enjoy the luxury at the same time. We have stayed in the panoramic view room. It has an amazing mountain view from the balcony. The food is excellent too. We enjoyed the tasty and vast spread of breakfast in the morning from Quarter restaurant. We had grilled meat for our lunch from Phonix restaurant located at the lake side of the hotel, which is exceptionally good. The hotel has a few more restaurants too. But we had good burgers in Boxie Bar for dinner. We got free access to the indoor and outdoor pools. Jacuzzi, sauna as well. But the spa is more special. You can book a massage and relax. The masseuses are great, too. Hotel staff are friendly and helpful. Overall, we had a great time at the hotel.

The atmosphere of the Hotel amongst the Forest and the Golf course without the noise of the city. It was a calming, soothing and serene experience and the set up of the hotel with mineral water flowing underneath and the amazing Purovel spa and the sumptuous food and service served at all the restaurants.

The staff at the reception was so friendly and helpful they asked the Chef in the kitchen to make pancakes for my daughter (just for her) although it was not on the menu, because we arrived late for breakfast and she was sad she missed the pancakes! They also ordered taxi for us to and from hotel because our phone was not functional outside of the hotel! Highly recommend!

We always come for 1 night but due to its nature and location we decide to stay for 2 . Best place for meditation and family building. We love this place more and more due to several points but point 6 is the main reason why we do come here because we love to sleep well : ) 1) SPA and Pool area are always clean and warm 2) Main Restaurant menu is delicious. 3) room service is flexible 4) rooms are cleaned on time by very kind housekeeping 5) Managers are very helpful and supportive 6) bed and pillows are always fresh, huge and soft